Help & FAQ
Questions, answered
Delivery, returns, sizing and care: find the answer here, or contact our team.
Orders & delivery
How long does delivery take?
Describe your delivery options and typical delivery times. Delivery methods and prices themselves are configured in eCommerce and shown at checkout.
Do you ship internationally?
List the countries you deliver to and any extra costs or duties customers should expect.
Can I change or cancel my order?
Explain until when an order can be changed and how customers reach you. Signed-in customers can follow their orders from their account.
Returns & exchanges
What is your returns policy?
Explain your return window, the condition items must be in and how customers start a return.
How do I exchange a size?
Describe how exchanges work and whether a new delivery is charged.
When will I be refunded?
Say how long refunds take once a return reaches you, and to which payment method.
Sizing & fit
How do I find my size?
Link to your size guide or give the measurements customers should take before ordering.
Do your pieces run true to size?
Give general fit advice, for example whether to size up for a relaxed fit.
Care & materials
How should I wash knitwear?
Share the care advice that keeps your pieces looking their best.
Where are your fabrics from?
Tell customers about your fabric suppliers and certifications.
Still have a question?
Our team replies within one working day.